Refund & Cancellation Policy

1. Scope

This policy covers subscription fees paid through LocalConnect for platform Premium benefits linked to Work, Service, and Business profile cards.

It does not cover offline payments or agreements between users discovered through the platform.

2. Payment status

Subscription payment via UPI or authorised payment gateways is currently being enabled. Until live, no new charges are processed through the app.

When payments go live, successful verification is required before Premium benefits unlock.

3. Cancellation

You may stop using paid features by not renewing at the end of your billing period, subject to the payment gateway and plan terms in effect at the time of purchase.

Deactivating your account or turning a profile card OFF does not automatically cancel an active subscription — contact support if you need billing assistance.

• Monthly plans renew each month unless cancelled per gateway rules.
• Yearly plans, when offered, renew annually unless cancelled.

4. Refund eligibility

Subscription fees are generally non-refundable once Premium access has been granted for the billing period.

We may issue a refund or credit where required by law, or in cases of duplicate charge, verified payment failure after deduction, or technical error on our side.

• Refund requests must include registered mobile number and payment reference.
• Approved refunds are processed to the original payment method where possible.
• Processing time depends on your bank or payment provider (typically 5–10 business days).

5. Failed or duplicate payments

If your account was charged but Premium did not activate, contact support within 7 days with transaction details.

If you were charged twice for the same billing period, we will verify and refund the duplicate amount where appropriate.

6. Consumer rights (India)

Nothing in this policy limits your statutory rights under applicable Indian law, including the Consumer Protection Act, 2019, where they apply to your transaction.

For unresolved disputes, you may refer to the appropriate consumer forum in your jurisdiction.

7. Contact

Email: support@localconnect.in · Include your registered mobile number and a description of the issue.

See also our Terms & Conditions for full platform rules and Contact page for support hours.